Consultpilot AI – the future of document intelligence.

Consultpilot AI reads the referrals, specialist letters, diagnostic reports and discharge summaries that arrive on paper, PDF, fax and email — and turns them into structured digital information your teams can review and action in seconds.

The problem

Hospitals and specialist services run on documents — and too many still arrive on paper, fax, PDF and email. Every one has to be opened, read, transcribed into a system, attached to the patient record and acknowledged by hand.

It’s slow and costly, and it’s a common source of delay, duplication and missing information. At the volumes a hospital or health district handles, that administrative burden adds up to real money and real waiting time for patients — and it grows every year.

What Consultpilot AI does

Consultpilot AI is document intelligence built for healthcare. It reads incoming and outgoing clinical documents, extracts the patient, provider and clinical details, and structures them into the right digital fields — ready for a person to review, edit and action. One capability works across the documents your teams handle every day:

• Referrals — patient and referrer details, reason for referral, clinical history, medications, investigations, attachments.
• Specialist letters — diagnoses and impressions, recommendations, follow-up actions, medication changes.
• Diagnostic reports — test type, key results and values, flagged findings, reporting clinician.
• Discharge summaries — diagnoses, procedures, discharge medications, follow-up plan, responsible team.

Whether a document is arriving into your service or being prepared to send out, Consultpilot AI replaces minutes of manual typing with a few seconds of review — and gives you consistent, searchable, structured data at the end of it.

Safe by design

Consultpilot AI structures documentation that already exists. It does not diagnose, make clinical or triage decisions, or create new clinical opinion — a person always reviews the output and stays in control.

The AI extracts facts from a document; a human checks them against that same document. Nothing is hidden inside an autonomous decision — which is exactly what makes it a safe, governed, human-in-the-loop use of AI in health.

It sits within Consultmed’s broader platform, with secure document management, workflow visibility, auditability and role-based access built in — and it aligns with national guidance on the safe and responsible use of AI in healthcare.

The return

Against a published Australian benchmark of ~$6.94 to process a paper referral, Consultpilot AI processes a document for around $0.15. On a conservative estimate, that’s a net saving of roughly $4.85 per document — about a 32× return on the AI processing cost, before you count faster processing, better data quality and less rework.

That adds up quickly at scale. At 50,000 documents a year a service saves around $242,500; at 100,000 documents, about $485,000 in administrative time — on infrastructure that’s already in place.

Proven at scale

Consultpilot AI isn’t a concept. It’s live and processing high volumes in two of NSW’s largest public health services:

• Sydney Children’s Hospitals Network — 40,000+ documents transformed since October 2024, sent and received across a state-wide paediatric network.
• South Western Sydney LHD — 10,000+ paper and PDF documents processed since June 2025, in one of Australia’s largest and fastest-growing metropolitan districts.

Both started with referrals — the most common document — and the same capability extends across specialist letters, diagnostic reports and discharge summaries, so the opportunity at each site is far larger than the volumes already processed.

Talk to the Consultmed team about bringing document intelligence to your service.